Terms of Service

Welcome to Nekotina. These Terms of Service ("Terms") govern your access to and use of the Nekotina Discord bot, the Nekotina dashboard, and the Nekotina website (collectively, the "Service"), operated by Gwee & Kwee ("we", "us", "our").

By inviting Nekotina to a Discord server, using any of its commands, or accessing the website, you agree to these Terms. If you do not agree, please do not use the Service.

1. Eligibility

You must be at least 13 years old to use the Service, in line with Discord's own Terms of Service and minimum age requirements. If you are under the age required by the laws of your country to form a binding contract, you may only use the Service with the involvement of a parent or guardian.

We do not knowingly allow anyone under this minimum age to use the Service, and we may suspend or terminate any account we believe belongs to someone who does not meet this requirement.

2. The Service

Nekotina provides Discord server moderation and automation tools, economy and gamification features, social and anime-themed roleplay commands, AI-assisted chat and image/video generation features, music playback, and a web dashboard to configure these features. Features may be added, changed, or removed at any time without notice.

3. Content and Conduct

3.1 Allowed Content

Nekotina does not allow NSFW (sexually explicit, graphically violent, or otherwise adult) content anywhere in the Service. This applies to every feature without exception, including:

• Image, video, and audio generation commands
• AI chat, custom chatbot, and roleplay "Character" features
• Anime-style reaction/roleplay commands (hugs, kisses, etc.)
• Server customization features (custom commands, tags, automated messages)

This policy applies regardless of whether a Discord channel is marked as age-restricted. Marking a channel as NSFW in Discord does not unlock NSFW behavior in Nekotina.

3.2 AI characters and roleplay are fictional

Any character, persona, or "AI companion" you interact with through Nekotina is a fictional construct generated by third-party AI models. It is not a real person, does not have genuine feelings, and nothing it says should be treated as factual, professional, medical, legal, or financial advice. You are solely responsible for how you interpret and act on AI-generated content.

3.3 Zero tolerance for sexual content involving minors

We have an absolute, zero-tolerance policy against any content that sexualizes minors, real or fictional, in any context, including role-play, image generation, or text "fiction" framing. This is true even where local law might otherwise permit fictional content of this kind. Any attempt to bypass this rule, including through prompt manipulation, will result in immediate and permanent suspension and may be reported to Discord and/or law enforcement.

3.4 Content moderation

We use a combination of keyword filters and automated AI-based classifiers, applied before and after content is generated, to enforce this policy. Some legitimate requests may be incorrectly blocked, and despite our best efforts, automated systems are not perfect. If you believe content was blocked or allowed in error, contact us at the email below.

3.5 Prohibited uses

In addition to the above, you agree not to use the Service to:

• Violate Discord's Terms of Service or Community Guidelines
• Harass, threaten, impersonate, or defame any person
• Generate or distribute illegal content, malware, or spam
• Attempt to reverse-engineer, abuse, or overload our infrastructure
• Circumvent rate limits, premium gating, or content moderation systems

4. Third-Party AI Providers

Some features (chat, image generation, video generation, text-to-speech, transcription) are powered by third-party AI providers (such as ChatGPT/OpenAI, OpenRouter, and others we may use or change over time). Prompts, messages, and attached media you submit to these features may be sent to these providers for processing. We select providers that are not used to produce or knowingly host NSFW or otherwise prohibited content under these Terms, and we apply our own moderation layer on top regardless of the provider used.

Before your content reaches these providers, we apply an anonymization process that removes or masks direct identifiers such as your Discord username, account ID, and the server you are writing from. This means that, under normal conditions, the AI provider only receives the content needed to generate a response, without information that directly links it to your identity or Discord account.

5. Premium Subscriptions and Payments

5.1 Payment processor

Paid features ("Premium") are billed through Stripe, an independent, PCI-DSS compliant payment processor. We do not collect or store your full card number, CVC, or other sensitive payment details, since those are handled entirely by Stripe.

5.2 Subscriptions

Premium subscriptions renew automatically at the interval shown at checkout until cancelled. You can manage or cancel your subscription at any time from the Stripe customer portal, accessible from your account on our website. Cancelling stops future renewals; it does not retroactively refund the current billing period (see our Refund Policy).

5.3 Gifts

Premium can be gifted to another Discord user. Gifts are subject to the same Refund Policy and cannot be redeemed more than once.

6. Termination

We may suspend or terminate your access to the Service at any time, with or without notice, for violations of these Terms, suspected fraud or chargebacks, or at our discretion to protect the Service or other users. You may stop using the Service at any time; this does not entitle you to a refund except as described in our Refund Policy.

7. Disclaimers and Limitation of Liability

The Service is provided "as is" and "as available," without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or that AI-generated content will be accurate, appropriate, or free of bias. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of the Service.

8. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by updating the "last updated" date at the top of this page. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

9. Governing Law

Nekotina is operated by individuals, without a registered corporate entity, serving users across many countries. To the extent permitted by law, these Terms are governed by general principles of fair dealing and good faith, without designating a specific country's courts as exclusive venue, except where mandatory consumer-protection laws of your country of residence require otherwise.

10. Contact

Questions about these Terms can be sent to [email protected] or through our Discord support server.